📅 ePlasticMD – Frequently Asked Questions (FAQ)

 

💰 Is there a cost to use ePlasticMD?

Your consultation is completely free — and you also receive a 10% discount on your total procedure cost when you move forward.

To confirm your spot and ensure doctor availability, we collect a fully refundable $50 commitment credit. This is applied directly to your procedure once scheduled. In the end, your consultation and access are effectively free.

📋 Why do you collect a commitment credit?

We partner with top board-certified plastic surgeons whose time is very valuable. In the past, offering our service for free led to a high number of missed appointments.

The $50 commitment credit helps ensure serious inquiries only — and because it's credited back to you, there's no additional cost if you proceed with a procedure.

This system helps us maintain a high-quality network and protect both patients and doctors.

ℹī¸ I see “Free No-Obligation Consultation,” but then there’s a $50 commitment credit?

Great question — and you're right to ask.

✔ī¸ The consultation with the surgeon is 100% free and comes with no obligation to proceed.
✔ī¸ This is a key benefit of ePlasticMD — we’ve pre-negotiated FREE consults with all our partner surgeons, even those who normally charge for them.

đŸ’ŗ The $50 fee is for access to the ePlasticMD network — not the consultation itself. As explained above, that fee is fully refunded if you move forward with treatment.

📍 What if ePlasticMD doesn't have a plastic surgeon in my area?

We offer three flexible options:

Option 1 – We match you with the closest board-certified surgeon in our network, typically within 60–90 minutes of your location.

Option 2 – We add you to our waitlist and actively recruit top-rated surgeons in your area to join our network. You'll be notified as soon as someone is onboarded.

Option 3 – Consider traveling to a major cosmetic surgery hub, such as Miami, Los Angeles, New York, Atlanta, or Dallas. These markets are home to some of the nation’s most sought-after plastic surgeons and are known for offering exceptional care, comfort, and privacy during recovery.

🧍‍♂ī¸ Are all surgeons in the ePlasticMD network board-certified?

Yes. Every surgeon in the ePlasticMD network is board-certified by the American Board of Plastic Surgery (ABPS) or an equivalent accredited board. We verify all credentials to ensure the highest standards of training, ethics, and safety.

đŸĒ  Do you only match patients for cosmetic surgery, or reconstructive procedures too?

We focus primarily on cosmetic plastic surgery — such as breast augmentation, tummy tucks, facelifts, and liposuction. However, some of our surgeons do offer reconstructive procedures (e.g., post-mastectomy reconstruction, scar revision, etc.).

If you're seeking reconstructive care, let us know, and we’ll do our best to match you with the right provider.

âŗ How soon can I get matched with a plastic surgeon?

Most patients are matched within 24–72 hours of submitting their request. You’ll receive a direct introduction to your matched surgeon’s office to schedule your free consultation.

📞 How do I contact ePlasticMD with questions?

You can contact us via:

  • Email: Info@ePlasticMD.com

  • Live Chat: Available 9 AM – 5 PM EST, Monday–Friday

  • Social Media: DM us anytime @ePlasticMD

✈ī¸ Can I travel for surgery through ePlasticMD?

Absolutely. Many patients choose to travel for their procedure — either for access to a top specialist or to recover more privately.

We can assist in recommending:

  • Trusted recovery houses or aftercare services

  • Hotel or Airbnb options near your surgeon’s practice

  • Transportation coordination (for VIP clients)

đŸ’ŗ What forms of payment do surgeons accept?

Each surgeon’s office may differ, but most accept:

  • Major credit cards

  • Financing (via CareCredit, Alphaeon, Cherry, etc.)

  • HSA/FSA (for qualifying procedures)

  • Cash or wire transfer

We’ll provide this information when you’re matched.

🧑‍⚕ī¸ Can I choose my own surgeon?

If you have a preferred surgeon in mind, let us know — and if they’re not already in our network, we’ll try to onboard them.

Otherwise, we’ll match you based on:

  • Your location

  • Desired procedure

  • Surgeon specialty and experience

  • Availability for consultation

đŸ’Ŧ More Questions We're Often Asked

Can I request before/after photos before booking?
Yes. Your matched surgeon’s office will provide a gallery of verified patient results upon request.

Are virtual consultations available?
Yes, many surgeons offer video consultations, especially for out-of-town patients.

Is my personal information secure?
Yes. We use secure, encrypted platforms to protect your data and never sell or share it without your consent.